FAQ's
Q: Where can I shop for Thermologic clothing and accessories?
A: To find Thermologic retailers in your area, please use our dealer locater. Since retailers may not carry the full Thermologic product line, we suggest you call ahead to ensure the item your looking for is in stock. Thermologic may also be purchased securely online through this website and other major e-commerce sites.
Q: What is the warranty policy?
A. All Thermologic clothing and accessories come with a 1 year limited warranty that covers defects in materials and workmanship for the original purchaser from the date of purchase. If you experience any problems, have questions, or wish to return your product for warranty service, please do not return the product to your retailer. Please contact Thermologic through our website or call customer service at 877-945-6837. We are here to help.
Q: I have a defective item. What do I do?
A: Please contact us 1-877-945-6837 or via email:
customerservice@thermologicgear.com
Q: Can I return my Thermologic item?
A: If you have a defective issue with your Thermologic item please contact us 1-877-945-6837 or via email: customerservice@thermologicgear.com
If you are unhappy with your Thermologic item and want to return it, please contact the retailer where you purchased it and return it to them.
Q: Are extra batteries available?
A: Yes, extra batteries are sold in Power-Pac's, that come complete with a charger. Unique Power Pack systems designed for Jackets and Vests, Gloves and Glittens, and Hats and Muffs are available through most Thermologic retailers and through this website.
Q: What should I wear under my Thermologic Jacket or Vest?
A: Always wear a base layer under your Thermologic Jacket or Vest. Depending on the product purchased, your Thermologic Jacket or Vest may be suitable as a heated prime layer under your outer shell, or as your outer layer. Thermologic garments are designed to trap and heat the air inside the garment to keep you warm. Please note that by adding extra insulation under a Thermologic garment, you will feel less direct heat from the trace.
Q: How do I store Thermologic Power-Pacs in the off-season?
A: Remove your Thermologic Power-Pac unit from the product and fully charge it before storage. If storing for long periods, store the Power-Pacs in-doors and remember to recharge your Power-Pacs prior to use.
Q: Can you adjust the temperature?
A: All Thermologic items have three temperature settings: high, medium, and low. These settings correspond to an internal temperature of approximately 110, 100, and 85 degrees F respectivley. Use the lowest comfortable setting to maximize your heating time.
Q: How long do the batteries in the control units last?
A: Heat duration depends on the temperature setting used and the condition of the batteries. Fully charged batteries will last approximately 2 hours on High, 3 hours on Medium, and 4 hours on Low setting. See your product literature for full specifications.
Q: The indicator lights are flashing on the batteries. What do I do?
A: If the indicator lights are flashing, one of the following may have occured:
The Power-Pac may have experienced a build up of static electricity, triggering a saftey shutdown to protect the battery's electronics. Turn the unit off, and then press Heat to reset the unit.
The Power-Pac may have been turned on while not connected to a Thermologic product. Turn the unit off prior to connecting to your Thermologic garment.
The lithium battery in the control unit may not have enough charge to heat the printed trace. When the battery charge gets too low the lights will start flashing or it will simply turn off. Fully re-charge the control unit per your instruction manual, then attach the control unit and press the heat button to turn it on.
The Power-Pac may have a malfunction or sense a problem or damage with the printed trace. First, ensure your battery is fully charged and try the unit again. If the control unit warning lights re-appear even with a full charge, test a second or spare Power-Pac with the same garment if available. If another Power-Pac works correctly, you may have a control unit malfunction. If a second Power-Pac does not solve the problem or you do not have one to test, please call customer support at 877-945-6837.
Q: There are no lights on my charger. What do I do?
A: Check the sticker on the side of the charger to confirm it is the correct charger Voltage for the Power-Pac you are using. Jacket/Vest chargers are different from Glove and Accessory chargers. If there is no green or red LED when plugged in and attached to a Thermologic Power-Pac, please confirm the outlet is working with a different device before calling customer service.
Q: There are no lights on my Power-Pacs. What do I do?
A: First ensure you are using a fully charged Thermologic Power-Pac by recharging the battery per your manual's instructions. Next, connect the Power-Pac to your garment and press the Heat button. If no lights function, please call customer service.
Q: I have Thermologic gloves and a Thermologic Jacket/Vest. Can I use the same charger to charge all of my battterys?
A: No, Thermologic Clothing uses 7.4V batterys, while gloves and accessories use 3.7V batterys. Ensure that you use the correct charger by reading the sticker located on the charger side.
Q: I have a pace maker, can I use Thermologic products?
A: We do not reccomend using Thermologic products if you use a pace maker or similar device.
Q: I have arthritis or other condition resulting in poor circulation? Should I use Thermologic products?
A: Although many users have reported successfull use of Thermologic products to help these conditions, please consult your doctor prior to using Thermologic items to treat any medical condition. Thermologic products are not approved for medical use.
Q: Are Women's sizes available?
A: Not at this time, although they may be introduced in the future.
Q: Do you reccomend Thermologic Gloves for Motorcycle riding?
A: We have had many positive reviews by riders using Thermologic gloves. For 2008, we have added many design features that make them even better for riding including a waterproof baggie liner, Thinsulate Insulation, and a re-designed grip.
Q: Do you reccomend Thermologic Gloves for bow hunting?
A: Although we have designed flexibility into our Thermologic gloves, the long gauntlet and battery pack location may make it difficult to use a trigger release with Thermologic gloves.
